Frequently Asked Questions



How do I join?

Once we invite you to join Sgwrs, you’ll need to tell us about you and your household. Once you've done this, we’ll send you a confirmation email and you’ll need to click on the link in the email to complete your registration and join Sgwrs. We’ll then send you surveys and other activities and you can start earning great rewards.


What's in it for me?

With your help, we’ll be able to make better decisions about transport in Wales and you'll also have the opportunity to earn great rewards.


How often will I be invited to take part in a survey?

Once you’ve become a member of Sgwrs, we’ll invite you to take part in regular surveys and research projects. We know your time is valuable, so we’ll keep our surveys as short as possible.


How long will I be a member?

You can be a member for as long as you like, and you don’t have to join in if you don’t want to. If you don’t take part in any activities for a long time, we’ll email you to check you still want to be a member. If you don’t reply, we’ll assume you’ve decided to leave Sgwrs.


How often may I participate in any one survey?

You can only complete a particular survey once. Through Sgwrs we’re conducting professional market research and our surveys are by invitation only to ensure high standards.


How will I know if there is a survey for me to complete?

We’ll email you an invitation with a link to a survey. All the surveys you can take part in will be available when you log into the Sgwrs website. Please try to log in regularly as we’re keen to hear your thoughts, feedback and opinions.


How are the results of the research used?

The results of the research will be anonymous and used to help make decisions about transport in Wales. They may also be used in TfW’s communications.


I've forgotten my password

As a reminder, your password is:

  • a minimum of 8 characters
  • has at least 1 letter
  • has at least 1 symbol
  • has at least 1 number
  • has both upper and lower-case letters.

Please click here to reset your password. We’ll then email you a secure link to reset your password.


What happens to my personal information and the answers I give?

We value your help and will treat your personal information and contributions confidentially. We won’t sell your data. All of our findings are covered by ourprivacy policy.


How do I cancel my membership of Sgwrs?

You can unsubscribe from Sgwrs by logging in, editing your profile and choosing the unsubscribe option. If you can’t log in, please click here to let us know you'd like to unsubscribe.


Who is Maru/Matchbox?

Maru/Matchbox is a global research agency that specialises in creating and managing panels and communities. Find out more here.

The address for Maru/Matchbox is: The HUB, Berrywood Business Village, Tollbar Way, Hedge End, Hampshire, SO302UN


What if I need help?

If you have any problems with the Sgwrs website, please click here.


What kind of activities will I be able to take part in?

As a member of Sgwrs, you'll be invited to take part in surveys, polls and discussions. We may also invite you to take part in online focus groups and fill in diaries. Please log in regularly or check your email for invitations.


What are the rewards for participating?

You'll be automatically entered into our monthly sweepstakes when you take part in any activities. To say thanks for helping us, you’ll have:

  • Access to member-exclusive content
  • Entries into monthly sweepstakes or contests, with prizes to randomly selected entrants for taking part in surveys.
  • Further rewards for members who take part in additional activities.

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